Orders are usually dispatched within seven working days of payment. If there is a delay, we’ll let you know immediately by email. Delivery charges are per order.
Within the UK
Orders under £25 will be sent by first class postage. Orders over £25 will be sent by first class recorded delivery and a signature will be required upon receipt. If the package isn’t signed for, it will be returned to your local post office for collection. If it’s still there one week later, it will be returned to us. We are happy to resend, but ask you to pay the delivery costs. Proof of postage will always be obtained.
Outside the UK
Orders under £25 will be sent by first class airmail. Orders over £25 will be sent by first class international signed for and a signature will be required upon receipt. Also, please be aware that international deliveries may be subject to local import duties and taxes. These charges are beyond our control and must be covered by you. Proof of postage will always be obtained.
In the very unlikely event your order should arrive damaged or faulty, please let us know within 48 hours and we’ll send you a replacement.
If you’re sending it back for any other reason, under the Consumer Protection Distance Selling Act you are entitled to a full refund if the item is returned within seven days of receipt. Please make sure you return it in its original condition and packaging. We’d be grateful if you’d enclose a note stating the reason for the return, and telling us whether you’d like a refund or exchange. Please retain your proof of posting certificate, as we cannot be held responsible for anything that gets lost or damaged in transit.
Please allow up to two weeks to process your refund or exchange.
Paying by Cheque
If you prefer to pay by cheque, please email your order here and put a note in with your cheque.
Cheques should be made payable to Nicky Bird Design and sent to:
Bird Playing Cards
Surrey SM1 3LH